As a wheelchair rider, I often encounter problems at service counters. Sometimes it's a design shortcoming, but often it's a management issue that crops up after final inspection. The CBC defines four related counters: service counters, check out aisles, point-of-sale devices, and dining surfaces. Let’s look at some common problems, and then talk about how architects can prevent them.
Here's a service counter at an Amtrak station I was at recently. A tiny accessible counter is on the left, but the agent can't see it or reach it, so there’s no place for an actual transaction between a wheelchair riding customer and the agent!
Here's what it looked like to use from my point of view. Pretty useless.